Booking Policies
Cancellation Policy
A non-refundable deposit is required to secure all bookings.
Appointments may be rescheduled or cancelled with 48+ hours’ notice, and the deposit will be transferred to the new appointment.
Cancellations made within 48 hours of the scheduled appointment will result in the loss of the deposit.
No-shows (failure to attend without notice) may be required to pay the full treatment amount before being able to rebook.
Please refer to the Late Arrival Policy for information on how lateness may affect your appointment.
Late Arrival Policy
Please arrive on time to ensure your full service can be provided.
Arrivals more than 10 minutes late may result in the appointment being shortened, cancelled, or marked as a no-show at our discretion.
If you anticipate being late, please contact the studio as early as possible. While we will do our best to accommodate minor delays, this cannot be guaranteed.
Failure to attend an appointment without notice will be treated as a no-show, and the full treatment amount may be charged.
Permanent Jewellery Terms and Conditions
No Refunds or Exchanges
Permanent jewellery is custom-fitted and worn immediately. For this reason, refunds or exchanges are not offered for change of mind.
Rewelds & Removals
Free rewelds are offered for the lifetime of the specific chain if it breaks or needs removal for medical reasons.
For removal, clients may book a free appointment, or the chain can be cut at the jump ring or weld site. The chain must be kept safe for rewelding.
Chains cannot be replaced during rewelds, regardless of where the break occurs.
Jewellery Care
Chains are made from 14K gold-filled, sterling silver, and stainless steel materials. While durable, exposure to sweat, oils, and chemicals may cause dullness over time.
To maintain shine, gently wipe jewellery with a soft cloth and avoid harsh chemicals where possible.
Lash Lift & Tint Terms and Conditions
Risk Acknowledgement
Lash lift and tint services involve the use of professional products that may cause allergic reactions. Reactions can occur at any time, even if similar products have been used previously without issue. Possible reactions may include redness, itching, swelling, or more severe irritation.
Liability
All necessary precautions are taken to minimise the risk of adverse reactions. However, the studio and technician are not responsible for allergic reactions or complications that may arise from the service. Any medical treatment or associated costs remain the responsibility of the client.
LED Lash Extensions Terms and Conditions
Risk Acknowledgement
Lash extension services involve the use of professional products that may cause allergic reactions. Reactions can occur at any time, even if similar products have been used previously without issue. Potential reactions may include redness, itching, swelling, or more severe irritation.
Liability
All reasonable precautions are taken to minimise risk. The studio and technician are not liable for allergic reactions or complications that may occur as a result of the service. Any required medical treatment or related costs are the responsibility of the client.
LED/UV Sensitivity
All lash extension services are performed using an LED Lash System, which involves LED light to cure the adhesive. Clients with known sensitivities or medical conditions affected by LED or UV exposure should seek medical advice prior to booking.
Preparing for Your Appointment
To ensure the best possible results, please arrive with:
- No eye makeup (including mascara, eyeliner, eyeshadow, or concealer around the eyes)
- Clean, dry lashes free from oils or residue
If eye makeup needs to be removed during the appointment, application time may be reduced, which can affect the final result.